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This document, together with the additional information available on www.JetSetRio.com (hereinafter referred to as the “Site”) constitutes the Terms of Sale (hereinafter referred to as the “terms”) in force between the user of the Site (hereinafter referred to as “You” or the “User”) and Jet Set Rio (hereinafter referred to as “Jet Set Rio”). It governs the contractual relationship between You and Jet Set Rio in relation with any purchase made on or through the Site (hereinafter referred to as the “Transaction”). At the time of verification of your order by checking the box provided for this purpose and clicking the "PROCEED TO CHECK OUT" button, You hereby state that You fully and unconditionally accept these terms.
Please read carefully the terms before proceeding to any Transaction through the Site. You are bound by the version of the terms that is in force at the time You submit an online form (hereinafter referred to as the “Form”) confirming Your intent to order products on the Site (hereinafter referred to as the “Order(s)”).
Jet Set Rio’s customer service (hereinafter referred to as the “Customer Service”) can be reached via the contact form available on the Site, or by email
Jet Set Rio may at any time amend the terms, without prior notice. It is Your responsibility to regularly check the ToS to remain informed of their latest amendments.
RETURNS
We do not allow returns or exchanges due to hygiene reasons, it is noted on each items product page.
We respect our customers and ensure strict measures are taken to present pure freshly made items straight to your door. Hygiene is important to us and ask that you abide by the size guide available before making a purchase.
Jet Set Rio undertakes to ensure that high quality standards are continuously met in the manufacturing of all Products. Every Product is controlled before being shipped.
However, if Your Product shows any defect, please contact our Customer Service immediately, and no later than five (5) days from the date of delivery, please contact us on our contact us page.
In such case, You must indicate in Your email the alleged defect and join every supporting document (detailed photos of the Product, purchase date, number of the Order, etc.).
After considering these elements, Jet Set Rio reserves its right to recover the Product to conduct a physical investigation.
In case of a recognised defect, Jet Set Rio undertakes to either replace the defective Product to the extent of available stocks, or to either partially or fully refund the purchase price to You, depending on the nature of the defect.
Jet Set Rio reserves the right to refuse to follow up on a late claim, a claim relating to normal wear and tear, a defect for which You are responsible, or which derives from the nature of the Product (certain Products might have some uneven parts and/or irregularities which are parts of the manufacturing process or correspond to the material used).
The authoritative description of the Products is the description published on the Site at the time of the Order.
The images and the descriptions of the Products on the Site are provided for information purpose only on Jet Set Rio’s collection and their publication shall only constitute an invitation to make an offer.
By placing an Order, the User is making an offer to Jet Set Rio, which has the right but not the obligation to accept or reject the offer, at its sole discretion.
Please read our page dedicated to the care of products by Jet Set Rio
Signing up to our newsletter by submitting your email address, you agree to receive marketing emails and promotional offers from Jet Set Rio at the email address provided. You can withdraw your consent at any time by following the unsubscribe instructions in any email we send to you.
Your Order is subject to the availability in stock of the Product(s). Jet Set Rio does not guarantee the availability of the Products selected in your shopping bag.
Please refer to the sizing guide available. Returns will not be accepted as faulty for irregularities with the sizing guide.
If you need any further advice about sizing & measurements, please feel free to contact us using the 'Contact us' page.
Any Order placed on a holiday or weekend will be processed the next business day.
If You wish to cancel or modify your Order before the shipment of Your Products, You may contact Jet Set Rio's Customer Service as soon as possible. Jet Set Rio will use its best endeavours to fulfil Your request. However, this request will be handled as a simple wish, which Jet Set Rio will handle in its sole discretion. Jet Set Rio cannot warrant that the Order will be canceled or modified upon Your request.
Please note that the delivery times listed in the delivery section of FAQ's are estimates and do not apply to made-to-order or personalised items. Estimated delivery time for custom-made orders is up to 4 weeks, contingent to the acceptance of your order. Delivery times will be calculated from the date on which your order is placed, unless otherwise specified.
Due to customs clearance we may face some delays
We work closely with our shipping partner to minimise the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.
We will do our best to keep delays to a minimum. Our delivery time starts up to 2 days from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse in London, United Kingdom. Please note this may take longer during our sale periods or other high peak seasons.
Orders ship from our warehouse on business days (excluding national holidays); a signature is required for a successful delivery.
Products will be delivered to the address mentioned in the Form at the time of the Order. You will be charged the shipping fees, which vary according to the type of shipment and the place of delivery of the Products. The amount of the shipping fees is indicated at the time of placement of the Order.
Shipping costs are available in various currencies, depending on the country of the Delivery Area where the delivery has to be made.
You agree and recognise that shipment’s options vary, depending on the Delivery Area where Your Order has to be delivered. The recipient’s signature is always required.
At the time of delivery of Products, You are responsible for immediately verifying that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, You shall be responsible for taking detailed pictures of the box and of the Products, for immediately reporting the alleged damage to the carrier in charge of delivery (hereinafter referred to as the “Carrier”) by expressly reserving Your rights upon delivery of the Products and for informing our Customer Service within three (3) days. It is mandatory to keep the parcel of your delivery for any future inquiries if needed.
In case of express reservation of Your rights under the conditions mentioned in the previous paragraph, with the Carrier and / or our Customer Service, an investigation will be opened with the Carrier and a reply will be sent to You within seven (10) business days.
In the absence of such express reservation of Your rights, delivery shall be considered as accepted by You and no dispute on the packaging shall be validly brought afterwards.
We, at Jet Set Rio , care about Your privacy and will do our best to protect your personal data and keep them secure and confidential.
Please consult our privacy policy for further information about the processing and the management of Your personal data by Jet Set Rio .
Should You have any request regarding Your personal data processed by Jet Set Rio. Do not hesitate to send an e-mail to our team. You can find this on the contact us form.
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