Help/ FAQs

Please use the contact us form to enquire.

Please use the contact us form to enquire.

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Shipping; to the UK - Up to 7 days

              Worldwide - Up to 15 days 

Please note that the delivery times are estimates and do not apply to made-to-order or personalised items. Estimated delivery time for custom-made orders is up to 4 weeks, contingent to the acceptance of your order. Delivery times will be calculated from the date on which your order is placed, unless otherwise specified.

Due to customs clearance we may face some delays

We work closely with our shipping partner to minimise the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.

We will do our best to keep delays to a minimum. Our delivery time starts up to 2 days from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse in London,UK. Please note this may take longer during our sale periods or other high peak seasons.

Orders ship from our warehouse on business days (excluding national holidays); a signature is required for a successful delivery.

At the time of delivery of Products, You are responsible for immediately verifying that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, You shall be responsible for taking detailed pictures of the box and of the Products, for immediately reporting the alleged damage to the carrier in charge of delivery (hereinafter referred to as the “Carrier”) by expressly reserving Your rights upon delivery of the Products and for informing our Customer Service within three (3) days. It is mandatory to keep the parcel of your delivery for any future inquiries if needed.

In case of express reservation of Your rights under the conditions mentioned in the previous paragraph, with the Carrier and / or our Customer Service, an investigation will be opened with the Carrier and a reply will be sent to You within seven (10) business days.

In the absence of such express reservation of Your rights, delivery shall be considered as accepted by You and no dispute on the packaging shall be validly brought afterwards.

We do not allow returns or exchanges due to hygiene reasons, it is noted on each items product page. We respect our customers and ensure strict measures are taken to present pure freshly made items to your door. Hygiene is important to us and ask that you abide by the size guide available before making a purchase. 

Please refer to our sizing chart available in the below index.

If you need any further advice about sizing & measurements, please feel free to contact us. Please use the contact us form.

Any questions you may have please contact our team who would be more than happy to help with any query or requests you may have.